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We try to make shipping with ROOKIES a safe, seamless and speedy process. All orders are insured and shipped within 3 to 5 business days of order confirmation unless otherwise stated. 

We ship worldwide. Cost of shipping will be detailed at checkout. All items are shipped from the United Kingdom. ROOKIES is not responsible for any incurred import fees.


You have 14 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. 
Your item must be in the original packaging. Before sending the item back we must be informed directly at where you will be given the postal address to send it back to. 

Please be sure to return your goods via recorded or registered delivery as we are not responsible for lost or delayed packages. All sale items are final and non refund or exchangeable. You will not be refunded the original cost of shipping.


In the event that a customer makes a fraudulent claim or attempts to defraud ROOKIES in any way, appropriate legal action will be taken.